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Saxif · 6521

Saxif

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on: April 17, 2012, 07:43:17 pm
Hey Folks,

Anyone got any good tips on how to sell stuff on ebay?  If it helps I am going to be mostly selling geek stuff and Hornby trains.

Ta,

Sax.

<Currently thinking of something amazing to write ...>


Lasiien

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Reply #1 on: April 18, 2012, 03:15:38 pm
Buy High, Sell Low ! (erm....!)

I've done a bit, the main thing you have to be wary of is ebay almost always sides with the buyer in a dispute these days and gives them even a couple of months to complain. Even if your upfront about say slight damage to an item if theres any dispute it'll go to the ebay team and they almost always rule in favour of the buyer (meaning you have to refund etc). They could also say the item wasn't as described/damaged on arrival etc.

Other than that I think good photo's are key (there are so many people selling stuff with blurry or crap photos) and a good description that really sells the item (again people get really lazy here and it just gives you some doubts that items won't have been cared for if all they can be arsed to put is a one liner with something like 'google it for info').

Be careful of buyers with zero feedback against them as well (most ppl don't accept bids from them for more expensive items), for those with low feedback have a look at their feedback in detail (both what they've sent and what others say about them) - although its almost always generic stuff it should give you some flavour if you are dealing with a timewaster or not (e.g. someone who bids and wins your item but then doesn't contact you again to pay).

Good luck in your sales Sax :)



Cernos

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Reply #2 on: April 18, 2012, 03:56:14 pm
Mostly what Las has already said.

I've done a fair bit of ebay selling, I had my own store for a while until ebay got greedy and it stopped being viable. Here's a few tips:

Good photos of whatever you are selling are crucial. Make sure your purchasers can get a good view of what you're selling. Postage stamp sized images will put people off as they'll think you're hiding something. Good photos also reduces the chances of customer complaints later.

Don't pay eBay to host additional photos. Just pay eBay for your main photom then put the rest of your photos on your own web space, or a free image hosting service if you don't have your own space, and link to these directly in your eBay listing.

Avoid doing the shouty ALL CAPS style of listing text. It doesn't get you noticed any better and it just looks naff. Keep things well presented and nice and simple.

Don't over-complicate your listings with lots of smallprint or terms and conditions. You are bound by eBay's T&Cs anyway and these cover pretty much all situations. Again, keep your listing simple. Provide some good information on the item, but don't post a wall of text.

Wherever possible adjust the price of your item down and the postage up slightly. This is because eBay charges commission on the item price, but not the postage. Be sensible when doing this of course, because too high postage can put buyers off.

Be careful when dealing with anyone with a low or bad rating. Make sure you do everything you can to retain a 100% rating yourself. Better to give someone a full refund if they aren't happy than get into a dispute and see your rating take a knock.

Only take Paypal payments and possibly postal orders. Definitely don't accept cheques, far too much hassle and risk attached. Postal orders are ok but no-one uses these anymore anyway. Direct bank transfer is up to you, I never found the need for it as most people using eBay have Paypal.

Be aware when setting your prices that everyone wants a piece of the pie. Ebay will charge you for the listing, then commission on the final sale price. Paypal will also want a cut too. This all adds up and eats a sizeable chunk out of your profits.

Good luck!



Saxif

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Reply #3 on: May 18, 2012, 12:48:13 pm
When leaving feedback is the buyer or seller supposed to leave feedback first? 

I am waiting for feedback from my buyers to ensure they are happy with the items but haven't had any yet and it was a couple weeks ago.

<Currently thinking of something amazing to write ...>


Lasiien

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Reply #4 on: May 18, 2012, 01:57:54 pm
I dont think there are any rules or anything, but the custom imo is for buyers to leave feedback first. Some buyers though may not bother to leave feedback or they may wait a couple of months and do a load in one go. Lame I know, but as long as your courier delivered okay and they haven't said anything it's probably alright (most issues tend to occur upon delivery).



Cernos

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Reply #5 on: May 18, 2012, 03:19:22 pm
When leaving feedback is the buyer or seller supposed to leave feedback first? 

I am waiting for feedback from my buyers to ensure they are happy with the items but haven't had any yet and it was a couple weeks ago.

As a seller, always wait for the buyer to give feedback first. Never give feedback until the the buyer has. The reason is, this is your leverage if they decide to be difficult and give you negative feedback (assuming it is unwarranted of course). You can always appeal negative feedback, but its not an easy process and it's better to avoid it in the first place. Buyers are less likely to be unfairly negative if they know you can do the same to them. Most people eventually give feedback but it can sometimes take weeks for them to get round to it. Protect your 100% reputation at all costs, even if it means giving refunds when customers are being unfair. 100% feedback is a very good thing to have as a seller, so look after it.



Saxif

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Reply #6 on: August 25, 2012, 07:01:49 pm
I have another question.  I have finally got around to selling my trains and am going to put some plans in motion.  I have 2 sets of trains, one US and one UK; they use different types of rail.  They are fairly significant sets and as e-bay has free listings this weekend it seems ideal.  The question I have is thus "Is it less dodgy selling with collection only?"

I don't want someone to wander off with all my stuff of which there might be 200 different items and then lodge a complaint.  I am looking for between ?2000 - ?2500 for the lot, listed as 2 auctions and am a little nervous of getting some chancer, especially if ebay can force me to refund and I then have to go and collect my stuff from someones house miles away when I don't even drive!  Especially as it is really hard to tell exactly what I have and don't have ...

Also one of the train sets hasn't been used for 20 or so years and I have no way of testing if every train works!  I obviously think they do as they have been well cared for but ...

Anyway, any ideas on what to do?

<Currently thinking of something amazing to write ...>


Lasiien

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Reply #7 on: August 25, 2012, 07:47:38 pm
hrm, I know the feeling as I've sold guitars before wondering the same. The trouble with collection only is it will limit your market, and thus might limit the price you get. The plus point is you get to meet them (most people are genuine and honest if they actually show up). Dunno on the best advice really Sax as I've not had a bad experience posting things but who's to know who you'd get bidding.

If some stuff is maybe not working say that in the advert imo (that'd help in any dispute). Something like what you've wrote here, they have been well cared for but also in storage so it's possible there might be some minor faults. I think most people serious about bidding would respect that.

Don't forget to perhaps limit bids to the UK also. I know I've sold some pedals and stuff to Europe before but not sure I'd ever sell anything big/worth allot, once multiple delivery companies get involved it can get difficult.

Sorry, not much use I know, but I think everyone selling something valuable on ebay has the same dillemma



Cernos

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Reply #8 on: August 25, 2012, 08:25:27 pm
I've only ever sold brand new items on eBay and never second hand, so I'm not so familiar with the pitfalls of second hand.

I can give some general advice however. You can say in your listing that you will not accept bids from buyers with a low feedback rating. You could set a minimum standard of 20 or 25 rating and 99% satisfaction, or whatever you're comfortable with. This should rule out the majority of scammers and time wasters. It might also rule out a genuine first time buyer, but if you're selling something worth several grand you can't afford to take the risk.

As for postage, I wouldn't insist on personal collection unless you're really worried the buyer might want to return it. The main obstacle might be weight though, so it depends on how heavy it all will be. Prices for parcels in the UK have never been cheap, but I've been shocked recently by how much the cost has gone up. Weigh up your total package and see what the cost is at the Post Office (there's a price chart on their web site). There's maybe not much point using a courier company because unless you are a regular customer with an account they'll likely cost more than the Post Office will. That said, a courier company may offer better insurance terms, which sounds like it could be important given the price tag of the items.

If you are using the Post Office then Special Delivery is A TOTAL MUST. This has insurance, but you will need to check what the limits are and you might need to buy a higher level of insurance if it doesn't fully cover it. Definitely make sure your items are fully insured and fully tracked in transit.

In general, swap some emails with your buyer, you can judge quite a lot from this and the time wasters and pernickety arses are quite easy to spot. If you sense trouble, walk away from the deal, you are under no obligation to sell, you just issue a refund (if they already paid) and tell eBay you've withdrawn the item because it is no longer available. You'll lose your listing fee of course, but nothing worse, it won't count against your rating.

In terms of when to list, it is usually best to ensure your auction ends at a weekend, either in the afternoon or evening when the most people will be around to bid in the final stages. Definitely set a reserve and perhaps also consider a high Buy Now price to secure the really keen buyer who can't wait and also give other bidders an idea of where you want the price to end up. Unless your item is a surefire seller, I wouldn't gamble with a no reserve auction.

Good luck!



Saxif

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Reply #9 on: August 26, 2012, 01:22:10 am
The problem with posting my trains is I have maybe 2 boxes of trains and 5 boxes of accessories, then there is a massive box maybe 3 foot high by 1.5 feet wide full of the US stuff!  It took 2 taxi journies just to get it all to my house ...

The lot prolly weighs 20 kgs maybe more, it is clogging up alot of space hence wanting to move it ...

I'll ask around, check some fan based web sites and such like, might be easier to sell individually, also might make more cash, though would take alot of time ...

<Currently thinking of something amazing to write ...>


Cernos

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Reply #10 on: August 26, 2012, 01:35:22 am
Crikey that's a lot of trains! :)

In which case, I'd go for collection only if you're selling it as a job lot. Enthusiasts are often willing to travel quite far to collect stuff.

Breaking the collection up would make postage easier of course and also probably yeild more cash, at least that's my expert opinion based on watching Cash In The Attic :)



Saxif

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Reply #11 on: August 26, 2012, 05:05:25 pm
Yeah I agree, I think I'll test the water and put a few items on ebay tomorrow and see what happens!

<Currently thinking of something amazing to write ...>